Exchange & Return Policy

Thank you for shopping with Baz Perfume. We're committed to offering the highest-quality fragrances and the best service to our customers. Please read our exchange and return policy carefully before placing your order.

1. General Policy

We take care to ensure all our products reach you in excellent condition and the best quality. Due to the nature of our products (perfumes, oils, and gift sets), returns or exchanges are not accepted after delivery except in specific cases.

2. Cases Eligible for Exchange or Return

If the product arrives damaged or different from what was ordered. If there is an error in the fragrance type, packaging, or quantity. If the order was not delivered within the agreed timeframe without a valid reason.
In such cases, please contact us within two hours of receiving your order and provide clear photos showing the issue.

3. Non-Returnable and Non-Exchangeable Products

Opened perfume bottles or used products. Customized or made-to-order products (such as custom gift sets). Orders delivered on time and in good condition.

4. Exchange or Compensation Procedure

After verification, we may offer a free replacement or an equivalent store credit. If a refund is approved, it will be processed to the original payment method within 3 to 7 business days.

5. Order Cancellation

Orders can only be cancelled before preparation or delivery begins. Once an order has been prepared (especially fragrances in sealed packaging), it cannot be cancelled or refunded.